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Policies

Returns/Exchanges

We accept unwashed, unworn item(s) in their original packaging with tags within 15 days of order delivery date.Once the item(s) has been received and inspected, we will issue a refund, less shipping charges.  All drinkware, mugs and hats are final sale due to sanitation concerns.

Clothing must be free of make-up, perfume, deodorant, animal hair, and any other marks or stains.

To return an item, follow the steps below.  For EXCHANGES, disregard Step 1.

  1.  Place a new order for the item/size you need.  
  2. Send back the original item with a note indicating reason for return and original order number.  Ship to: Mom Culture-25767 Jefferson Ave-Murrieta, CA 92562
  3. Once your return has been received and inspected, a refund will be issued to the original method of payment (less shipping charges).  A refund will not be processed on worn, washed or damaged items. Refunds can take up to 10 days to post to your account.  

All clearance items are final sale and are not eligible for return.  Some special offers will not be eligiblefor return and will be indicated in sale offer. 

Are international orders eligible for return/exchange?

Yes, but additional shipping charges may apply.

We are not responsible for any customs or duty fees.

Manufacturer Defects

If you receive an item with a factory defect (hole in shirt, ink misprint), please contact us at heymama@momculture.com for a replacement or refund if we are unable to replace. 

Cancel an order

If you need to cancel an order, please contact us at heymama@momculture.com as soon as possible.  Due to our quick fulfillment team, we’re not always able to cancel your order before it ships.   

Damaged/Lost Packages

We’ve partnered with Route- a package protection and tracking solution.  When you add Route at checkout, you can easily file claims for lost, stolen or damaged packages.  If you decline Route at checkout, you will need to file a claim with the appropriate mail service for damaged/stolen packages.The Route App allows you to track all of your online orders in one place, and file a claim if necessary.   Download here

Purchase ROUTE and need to file a claim?

Resolve Center (route.com) 

**Free shipping over $75 is limited to domestic shipments within the USA and only applies when the subtotal reaches $75, before taxes and shipping

Other questions or concerns?

Feel free to contact us at heymama@momculture.com with any other questions.  We’re happy to help.

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