If you are not 100% satisfied with your purchase, you can return your non-sale item to us for a full refund of product (returns must be unworn, in the state you received them, and in the original packaging) within 14 days of receipt of your order. The customer is responsible for return packaging and shipping charges. Returns can be sent to Attention: Mom Culture Returns 27640 Commerce Center Drive #102 Temecula, CA. 92590. For additional help or questions regarding returns email us at email@example.com for return/exchange information. The purchaser is responsible for return shipping costs and packaging. Exchanged items are subject to inventory once arriving back at Mom Culture. We cannot guarantee the item/size needed is in stock. Please reach out to customer service to coordinate.
How do I return/exchange an item I received as a gift?
Please reach out to customer service (firstname.lastname@example.org) and we would be more than happy to look up your order and help you with our return/exchange process.
Please note there are no returns/exchanges on mugs, glassware, or hats due to sanitation issues.
BROKEN GLASSWARE: We try hard to package our glassware the best we can, but sometimes mugs and wine glasses do get damaged during delivery but every priority package we ship comes with a $50 insurance policy! All you have to do is just take a picture of the broken cup(s) and file a claim with USPS at http://usps.com/help/claims. They will reimburse you for the damaged items, as we are not responsible for the way packages are handled once they leave our facility.
**All sale and discount items are final, no return, exchange, price adjustments or cancellations. They are also subject to limited availability. Please note, returns are only accepted for items purchased at full price, this excludes items purchased from sales or any other purchase made with a discount.
At this time all items are shipped USPS First Class Domestic; Glassware ships 2-3 day USPS Priority.
When will my order be shipped?
Orders placed Monday-Thursday before 11:00 AM Pacific time will begin processing that day, excluding holidays, and usually ship within 1-2 business days pending availability and credit verification. All orders placed after 11:00 AM Pacific time will begin processing the next business day. Orders placed on Friday after 12:00 PM Pacific time will begin processing on the following Monday. We will contact you via email if we need additional information.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS
How can I track my order?
Once you've successfully placed your order, you'll receive an order confirmation. Shortly after, you'll receive a shipping confirmation email (with a USPS tracking number) notifying you once your order has been shipped.
Do you ship to P.O. Boxes?
We do ship to P.O. Boxes.
Do you ship internationally?
We currently ship to Canada. Other countries will be added in the future. Please email customer service at email@example.com for an international shipping quote to other countries. We are not responsible for any customs or duties fees. We are not responsible for any lost or stolen packages.