Policies


Return/Exchange Policy

If you are not 100% satisfied with your purchase, you can return your non-sale item to us for a full refund of product (returns must be unworn, in the state you received them, and in the original packaging) within 14 days of receipt of your order.

Please contact us with your order number to see if your item qualifies for a return/exchange. Only regularly-priced items may be returned and refunded at the discretion of our staff, some exclusions apply**. Sale items cannot be refunded, but they may qualify for an exchange if made within 14 days of original receipt. 

Full-priced items may be returned within 14 days of purchase for a full refund. If your items arrive to you damaged, please send photographic proof to the email below and we will assist with a replacement. 

Please note there are no returns/exchanges on mugs, glassware, or hats due to sanitation issues.

Here at Mom Culture, we understand that fits and sizes vary, so you may want to find a better fit. That's ok! Simply include a note requesting an exchange to heymama@momculture.com. Your replacement item(s) will be shipped to you after receiving your returned item(s). Please allow two weeks for this process to complete, due to shipping, verifying, restocking, and processing.  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for packages that are not proven to arrive at our fulfillment center for returns/exchanges. 

Returns can be sent to:
 
Mom Culture Returns
27640 Commerce Center Drive #102
Temecula, CA 92590

Frequently Asked Questions

Can I Cancel/Change My Order? 

Yes! However, because our fulfillment team works so quickly, all orders need to be canceled or changed within 3 hours of placement in order to stop the package from going out. Please notify us within this timeframe. We are not responsible for requests to edit/cancel after this point. Please contact heymama@momculture.com for help. 

Are International Orders Eligible for Returns or Exchanges? 

Yes, international orders are eligible for exchanges, but additional shipping charges may apply, depending on location. 

BROKEN GLASSWARE: We try hard to package our glassware the best we can, but sometimes mugs and wine glasses do get damaged during delivery but every priority package we ship comes with a $50 insurance policy! All you have to do is just take a picture of the broken cup(s) and file a claim with USPS at http://usps.com/help/claims. They will reimburse you for the damaged items, as we are not responsible for the way packages are handled once they leave our facility. 

How do you ship?

At this time we use USPS and UPS, all items are shipped via USPS First Class Domestic Mail; Glassware ships within 2-4 business day via USPS Priority or UPS Ground delivery.

When will my order be shipped?

Orders placed Monday-Thursday before 11:00 AM Pacific time will begin processing that day, excluding holidays, and usually ship within 1-2 business days pending availability and credit verification. All orders placed after 11:00 AM Pacific time will begin processing the next business day. Orders placed on Friday after 12:00 PM Pacific time will begin processing on the following Monday. We will contact you via email if we need additional information. DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS 

How can I track my order?

Once you've successfully placed your order, you'll receive an order confirmation. Shortly after, you'll receive a shipping confirmation email (with a USPS tracking number) notifying you once your order has been shipped. To ensure a timely delivery, please be sure to verify your shipping address before processing your order.

Do you ship to P.O. Boxes?

Yes, we do ship to P.O. Boxes.

Do you ship internationally?

Yes, we do ship to select countries. Please email customer service at heymama@momculture.com for an international shipping quote.

What is Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

 What is Route?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

Route+

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

Where is my order?

Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.

What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route+ package protection at checkout. 

When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

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What if my order is damaged?

To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

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If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at Mom Culture at heymama@momculture.com and we will be happy to work with you to remedy the situation.

What do I get when I insure my order with Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

What are Route’s terms and conditions? 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

How do I file a claim for my lost, stolen or damaged order?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form. 

Does Route+ cover stolen items?

Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

We are not responsible for any customs or duties fees. We are not responsible for any lost or stolen packages. Please consider adding Route+ to your Mom Culture orders for protection.

 * “Free shipping over $75” is limited to shipments within the USA only; applies when the subtotal reaches $75; is not valid during some sales/special events and will be clearly outlined on the site during that time.

**Some items not eligible for return/refund include but are not limited to: Good Mother, Rainbow Mama and Rainbow Babe collection, and It takes a village to raise a mother products. All sale and discount items are final-sale, no return, exchange, price adjustments or cancellations will be allowed. They are also subject to limited availability. Please note, returns are only accepted for items purchased at full price, this excludes items purchased from sales or any other purchase made with a discount.