Policies
Shipping, Returns + Preorders
Hey mama! We want you to love your Mom Culture® order. If something isn't quite right, here's everything you need to know about returns, exchanges, preorders and shipping.
Returns + Exchanges
We accept eligible returns and exchanges within 14 days of delivery
Items must be:
- Unworn and unwashed
- In their original condition and packaging
- With original tags, when applicable
- Free of makeup, perfume, deodorant, animal hair, stains or other signs of wear
Once your return has been received and inspected, your refund will be issued to your original method of payment, less original shipping charges.
Please allow up to 10 business days after your refund is processed for it to appear on your account. Processing times may vary by financial institution.
How to Make a Return
Please email me at sarah@momculture.com within 14 days of delivery with your order number and reason for return. I’ll confirm eligibility and provide return instructions before you send anything back.
Customers are responsible for return shipping costs unless an item arrived damaged, defective or incorrect. I recommend using a trackable shipping method.
Exchanges
Need a different size or item?
Because inventory can be limited, the easiest way to make an exchange is to place a new order for the item or size you'd like and return the original eligible item for a refund.
This helps make sure your preferred replacement doesn't sell out while your return is in transit.
Final Sale Items
For sanitation and hygiene reasons, drinkware, mugs and hats are final sale and cannot be returned or exchanged.
Clearance and final-sale merchandise is also not eligible for return or exchange.
Certain special promotions may also be designated as final sale. When applicable, this will be noted in the promotion or product listing before purchase.
Preorders
Preorders are a big part of how we keep Mom Culture® small-batch and intentional.
Payment is collected when your preorder is placed.
Estimated shipping timelines are provided on the individual product page. Because preorder items are produced or ordered specifically for an upcoming release, estimated ship dates may change.
If there is a significant update to a preorder timeline, we will update the applicable product information and communicate additional information when appropriate.
Ordering Preorder + In-Stock Items Together
If your order contains both an in-stock item and a preorder item, your entire order will ship together once the preorder item is ready.
If you'd like your in-stock items to ship separately, please place them as a separate order.
Once an order has been placed, we may not be able to modify or separate it.
Preorder Returns
Eligible preorder merchandise follows our regular return policy and may be returned or exchanged within 14 days of delivery, subject to the same return conditions and final-sale exclusions listed above.
Order Cancellations + Changes
If you need to cancel or change an order, please contact us as soon as possible at:
sarah@momculture.com
We will always do our best to help, but we cannot guarantee that an order can be canceled or changed once processing has begun.
Once an order has shipped, it cannot be canceled.
Damaged, Defective or Incorrect Items
If something arrives damaged, has a manufacturing defect, or you receive the wrong item, please contact us at sarah@momculture.com as soon as possible after delivery.
Please include your order number and photos of the item and packaging when applicable so we can help make it right.
Depending on availability and the circumstances, we may offer a replacement or refund.
Lost or Damaged Packages
If your package appears to be lost or is damaged in transit, please contact us at sarah@momculture.com and we'll help you determine the appropriate next steps.
Please note that delivery scans and carrier investigations are handled by the applicable shipping carrier.
Domestic Shipping
Mom Culture® currently offers FREE standard domestic shipping on qualifying U.S. orders of $100 or more, calculated on the merchandise subtotal before taxes and shipping.
Any additional exclusions or promotional shipping terms will be disclosed at checkout or as part of the applicable promotion.
International Orders
International orders may be eligible for return or exchange under the same eligibility requirements above; however, customers are responsible for applicable return shipping costs.
Customers are also responsible for any customs fees, duties, taxes or other charges imposed by the destination country.
Original international shipping charges, customs fees and duties are non-refundable.
Questions?
Still not sure about something? We're happy to help.
Email us at sarah@momculture.com with your order number and question.
Thank you for supporting Mom Culture® and our small-batch approach to creating goods for motherhood, midlife and raising good humans.